Quartz IT&Design

FAQ

Hosting, domains and payment, without the jargon.

Answers to the questions we hear most often. If yours isn't here, get in touch.

What is hosting and why do I need it?

Hosting is space on a server where your website lives, so people can open it at any time. Without hosting, your website only exists on your computer.

Is a domain included?

Domain registration is billed separately, at the prices on the Hosting page (.com, .eu and others). We register the domain in your name and renew it every year. If you already have a domain, we simply connect it to your hosting.

Do you work with clients outside Croatia?

Yes. Everything is done remotely, by email, phone or video call. Our servers are in the European Union.

Why don't you offer email mailboxes?

Google Workspace, Microsoft 365 or Yahoo Mail are more reliable, filter spam better and work on every device. We set up the first email address on your domain for free, and each additional one at our hourly rate of €35.

How do you move my existing website? Will there be downtime?

We move everything for you: files, database and settings. Your website keeps running in the old place until the new one is live, so there's normally no downtime. Migration is free.

What does 10 add-on domains mean?

You can run up to 11 different websites on one plan, each with its own domain. Registering each domain is billed separately, as with any other provider.

Where is my data?

On servers inside the European Union.

How do I pay?

Hosting yearly in advance, maintenance monthly, and a new website 50% upfront and 50% on delivery, or as agreed. We are not registered for VAT, so our invoices don't include VAT.

What if my website stops working?

Contact us at any time; we're available 24/7 for emergencies. For clients with maintenance we monitor the website ourselves, so we often know about a problem before you do.

What if I want to leave?

You get all your files and the database, and the domain is and stays yours. No fees and no hassle.

Can I edit the website content myself?

With the Business package, yes: you change texts and images yourself, as easily as in Word. With Start, we make the changes for you.

Have another question?

Write to us or call, we reply the same or the next working day.